New Multiple Contacts Module in Sage 300

Mar 3, 2020

Sage 300 Contacts Module Header

With the release of Sage 300 2020 Product Update 1, you can now set up multiple contacts for customers (including national accounts) and vendors. Previously, Sage 300 allowed only one contact per company. Let’s take a closer look at this new functionality.

A Highly-Requested Feature

In many cases, you probably have multiple contacts at a company. Whether it’s a customer or vendor of yours, you probably have one contact for sales or purchasing, another for accounting, and so on. Especially it comes to emailing orders, quotes, and invoices, different documents often go to different people and departments.

That’s why Sage added the new Multiple Contacts Module with the release of Sage 300 2020 PU1one of the most requested enhancements submitted to the Sage 300 Ideas forum. Now you can set up Sage 300 to email A/P, A/R, O/E, and P/O documents to some or all of the contacts for any customer or vendor.  And if you have Sage 300 integrated with Microsoft Office 365 or Sage CRM, the new contacts are supported in the Sage Contact app for Outlook 365 and Sage CRM.

Sage 300 Ideas Website

Multiple Contacts Module Setup

To enable the new Multiple Contacts Module, perform the following steps:

1. Login to the Sage 300 Desktop application
2. Navigate to Administrative Services
3. Click Data Activation
4. Check the Multiple Contacts box to activate the module

NOTE: in order to send documents to your various contacts by email, you must have your system email settings configured properly. Click Setting Up Email in Sage 300 for detailed instructions.

Other Enhancements in Sage 300 2020 PU1

Other notable enhancements in Sage 300 2020 PU1 include:

  • A new look for Sage 300 Web Screens with an updated visual appearance
  • Admins can forcibly sign out users in Sage 300 Classic screens
  • More fields on the Company Summary page in Sage CRM synchronized with Sage 300

Check out the Sage 300 2020 Release Notes for more detail and be sure to contact us if you have questions or need help with an upgrade.

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